10:30 p.m. Sparklight update: Service back in areas of Beaufort and Jasper
Update 11:36 a.m.: Sparklight states that repairs have been completed, and services should now be resumed. If you are still experiencing issues, Sparklight recommends rebooting your modem or contacting their 24/7 tech support system at 877-692-2253.
Update 11:27 p.m.: Services have been restored for some affected customers. Local technicians are on-site working to stabilize connections and ensure proper connectivity for everyone.
Update 10:32 p.m.: Services were restored in areas of Beaufort and Jasper Counties, but no further update has been posted by Sparklight.
Update 9:30 p.m.: No reports of restored internet have been posted
Update 9:02 p.m.: Crews are replacing the damaged equipment and will then perform a hardware swap. We know waiting is tough, and we truly appreciate your continued patience while progress with service restoration continues.
Update 7:13 p.m.: The utility company successfully restored power at the affected site housing our equipment following the lightning strike.
Update 6:03 p.m.: Local power company electricians were on site and working on the physical restoration.
4:48 p.m. original report: Sparklight customers in areas of South Carolina and Georgia are currently without internet, video and phone services due to a lightning strike causing a commercial outage on Tuesday.
Bluffton, Beaufort and Hilton Head Island are among those areas affected, according to a post from Sparklight, formerly known as Hargray, on X.
As of 3:22 p.m., the website Downdetector, which compiles user reports of internet interruptions, had reported the highest amount of outages with 162 reported issues. At 4:22 p.m., reported outages dropped to 66.
Owned by Cable One, Sparklight serves over 1 million customers in 24 states. It’s the phone and internet provider for the majority of residents and businesses in the Beaufort County area.
The last reported interruption was in early April. Back in mid-September, four separate fiber cuts made by a “third party” in Georgia and South Carolina caused a 10-hour shutdown, plunging the workday into chaos for thousands of residents and local businesses.
Sparklight stated at 11:36 a.m. on Wednesday that service was fully restored. 911 services were still active during this outage.
This story was originally published June 10, 2025 at 4:48 PM.
