We Rebuild

Ads say Hilton Head ‘stands ready’ for tourists, others say ‘stay away.’ Which is true?

Hilton Head Island is “the ultimate domestic getaway.”

It “stands ready to safely welcome visitors” because it “has gone to great lengths to protect the community by putting forth the Path Forward Readiness Plan.”

That’s the message being sent to potential visitors across the country as marketing for Hilton Head ramps up during the coronavirus pandemic. A slew of Hilton Head marketing materials hit digital newsstands last week via public relations websites and publications like Southern Living and Travel + Leisure.

The marketing push comes as businesses that serve tourists try to salvage a summer season massively damaged by pandemic travel restrictions and a general hesitancy to travel. It also comes as Washington Post columnist Kathleen Parker warned readers to “Stay away from South Carolina,” last week.

“How did we get so sick so fast?” Parker asked in her column, which published July 10. “In a word, tourism, especially in Charleston, erstwhile ‘Best City’ in America, and north along the coast to Myrtle Beach — now among the unsafest places in the United States and, therefore, the world. There, you’ll see very few people wearing masks, and social distancing is a joke.”

As big-name magazines and marketing content attempt to put Hilton Head back on the minds of travelers nationwide, residents and local leaders are still grappling with rising coronavirus cases, public safety restrictions and the possibility that more visitors may make the pandemic worse.

The Palmer Family from Raleigh, North Carolina sits in rocking chairs for a family photo. The three generations of family members wore masks inside and out on Hilton Head Island during their weeklong vacation during the coronavirus.
The Palmer Family from Raleigh, North Carolina sits in rocking chairs for a family photo. The three generations of family members wore masks inside and out on Hilton Head Island during their weeklong vacation during the coronavirus. Katherine Kokal The Island Packet

What do the ads say?

In a marketing release last week, the Hilton Head Island-Bluffton Chamber of Commerce distributed news releases that mentioned the organization’s Path Forward Readiness Plan.

The releases were picked up by websites like Travel Pulse and MENAFN, a business and finance news resource. They list general guidelines for restaurants, hotels, rentals and retail, such as mentioning that hand sanitizer is available at all stores, and restaurant employees are required to wear masks.

“America’s #1 Island is safely welcoming back visitors when they are ready to do so. Discover the irresistible Southern charm of this resort town, with island activities that cater to both the young and young-at-heart, including opportunities for recreation and relaxation,” the releases say.

Wearing a face mask and keeping customers six-feet apart, Jordyn Sellers, an Aerial Adventure Challenge Course guide, moves a customer’s SafeRoller Continuous Belay Device on Tuesday, June 30, 2020 at Zip-Line Hilton Head on Hilton Head Island. Before the pandemic, the course could accommodate 50 adventure seekers. Now the company located on Broad Creek allows for only 20 and sanitizes the equipment between groupings.
Wearing a face mask and keeping customers six-feet apart, Jordyn Sellers, an Aerial Adventure Challenge Course guide, moves a customer’s SafeRoller Continuous Belay Device on Tuesday, June 30, 2020 at Zip-Line Hilton Head on Hilton Head Island. Before the pandemic, the course could accommodate 50 adventure seekers. Now the company located on Broad Creek allows for only 20 and sanitizes the equipment between groupings. Drew Martin dmartin@islandpacket.com

The chamber requested $470,000 for marketing during the coronavirus pandemic, but put its marketing plans on hold in May. It has not received the money, which must be approved by the Town Council, town finance director John Troyer confirmed Tuesday.

Hilton Head was featured in several national media outlets last week, too.

Hilton Head’s environmental riches were touted in a July 8 list of the “Best islands in the continental U.S.” Although it toppled from its No. 1 spot (contrary to chamber marketing materials distributed last week), the publication of winners acknowledged the island’s beauty and range of activities on a national stage.

One day later, Hilton Head was the subject of a Business Insider article that rounded up the best Airbnb deals on the island. Although the article contained a disclaimer about the coronavirus, it featured nine rentals that it touted as safer than staying in hotels.

“South Carolina is currently experiencing a spike in COVID-19 cases, so you may want to pause that trip for next weekend and instead plan ahead for the future when it becomes safer,” reporter Paul Oswell wrote.

On July 10, Southern Living gave Hilton Head a nod in an article that detailed a day of boating around the sea islands, including Daufuskie Island and Hilton Head.

“We pass the striped lighthouse of Harbour Town, resisting the final siren calls of Hilton Head, and continue down the Intracoastal, across Calibogue Sound and into the May River, bound for a place reachable only by water that calls itself an island ‘like no other,’” journalist and Wadmalaw Island resident John Huey wrote.

The magazine again sang the praises of Hilton Head in its July 12 article “The Ultimate South Carolina Shrimp Road Trip,” where contributor Stephanie Hunt featured Hudson’s Seafood on the Docks and the Sonesta Resort on Hilton Head.

Tables spaced about 10 feet from each other sit on the patio of Hudson’s Seafood House on the Docks on Monday, May 4, 2020. “We have all of this beautiful 70 degree weather and then we have this (90 degree day) when we’re trying to get up and running.” owner Andrew Carmine said from the phone as he was buying more umbrellas for his tables. Monday marked the first day that restaurants could serve customers in outdoor spaces if certain precautions were met to help stave off the spread of the coronavirus.
Tables spaced about 10 feet from each other sit on the patio of Hudson’s Seafood House on the Docks on Monday, May 4, 2020. “We have all of this beautiful 70 degree weather and then we have this (90 degree day) when we’re trying to get up and running.” owner Andrew Carmine said from the phone as he was buying more umbrellas for his tables. Monday marked the first day that restaurants could serve customers in outdoor spaces if certain precautions were met to help stave off the spread of the coronavirus. Drew Martin dmartin@islandpacket.com

“By the end of summer, spring’s juvenile shrimp have matured to plump delights, and the tourists have thinned out. Bonus: Lowcountry sunsets are glorious in the fall,” Hunt wrote about the best time to visit South Carolina.

There was no mention of coronavirus in either article.

Although the articles are not paid marketing, Hilton Head’s presence in the travel journalism industry is a stark departure from the months of radio silence during the early months of the pandemic.

Should I vacation on Hilton Head right now?

While travel sites and marketing paint a picture of Hilton Head that sometimes leaves out the realities of the pandemic, travelers and residents should stay up to date on local statistics and restrictions.

Whether to travel is a deeply personal decision that requires you to decide what you need for your family to feel safe.

Here’s what to know:

  • Both employees and consumers in commercial spaces are required to wear a mask on Hilton Head. That includes restaurants, bars, gyms, stores and hotel lobbies. Failing to do so could land you with a misdemeanor (punishable by up to a $500 fine or up to 30 days in jail).
  • Face masks are not required in public parks or on beaches. There is no indication from local leaders that that will change.
  • Restaurants are open for indoor and outdoor seating, although a handful of local establishments have closed on their own.
  • There are no requirements for visitors from any states to quarantine when arriving in South Carolina.
  • Most island events for the summer have been canceled, although live music is starting to return to local restaurants and bars.
  • The beaches have been crowded on weekends, although groups are encouraged to social distance and generally do.
A digital billboard on U.S. 278 in front of the Beaufort County Sheriff’s Office, is one of several on Hilton Head Island informing residents and visitors that a face covering a legal requirement. The sign rotates the message: Please be safe. Wear a mask. It’s the law on HH Island.
A digital billboard on U.S. 278 in front of the Beaufort County Sheriff’s Office, is one of several on Hilton Head Island informing residents and visitors that a face covering a legal requirement. The sign rotates the message: Please be safe. Wear a mask. It’s the law on HH Island. Drew Martin dmartin@islandpacket.com
Katherine Kokal
The Island Packet
Katherine Kokal graduated from the University of Missouri School of Journalism and joined The Island Packet newsroom in 2018. Before moving to the Lowcountry, she worked as an interviewer and translator at a nonprofit in Barcelona and at two NPR member stations. At The Island Packet, Katherine covers Hilton Head Island’s government, environment, development, beaches and the all-important Loggerhead Sea Turtle. She has earned South Carolina Press Association Awards for in-depth reporting, government beat reporting, business beat reporting, growth and development reporting, food writing and for her use of social media.
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