I received an unpleasant surprise in the mail recently: my Spectrum bill for phone, cable and internet service went up 13.5 percent.
Wow, I thought, I must be entitled to more channels, increased speed, or maybe even a visit by a service technician. Not so, and because I was a former valued customer of Time Warner (now owned by Spectrum), I am avoiding an increase of 22.7 percent. Lucky me.
But wait a minute, Time Warner used to work with its customers to keep rates the same or even lower. All you needed to do was visit the Bluffton office and plead your case. Oh, Spectrum closed that office. Now you have to go to Hilton Head but they won’t do anything to help.
I know what I’ll do, I’ll switch to Hargray. Guess what? Their rates seemed to be the same as Spectrum’s. What a coincidence.
Also, Spectrum is switching to all-digital, so new equipment is needed. OK, so when will the service technician be out? They won’t, but rather they will send the equipment for me to install. So rates will be going up 13.5 percent for the same service I received before, and I have to install the equipment.
Does any of this sound wrong to you? It does to me.
There is a dire need for regulation of cable service. Let’s go, elected officials. Please look into this consumer abuse.
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