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Frequently Asked Questions
This page contains answers to the most frequent questions asked about islandpacket.com. If you have a question about the site that is not answered below, please contact the New Media Department at info@islandpacket.com or by calling (843) 706-8187.
Q. I'm having trouble finding the story or picture I saw in the paper on islandpacket.com.
A. Most local content from The Packet is posted on the site in the corresponding section (news, sports, features, etc.). However, due to copyright and timeliness issues, wire service stories and photos (such as from the Associated Press) that appear in the newspaper are not found on islandpacket.com. The Island Packet Online has a 24-Hour News feed for that kind of information.
Q. I'm having trouble registering for an account on islandpacket.com.
A. Frequently asked questions and solutions to these kind of issues can be found in the registration help section.
Q. How far back can I search for stories on your Web site?
A. The Island Packet Online's archive dates back to June 2000. All local stories, columns, obituaries and announcements since that time are in the archives. There is no charge at this time to retrieve or view archived stories. If you need to find a story published before June 2000, the Hilton Head Island Public Library, located on Beach City Road, has every edition of The Island Packet on microfilm.
Q. What is the best way to conduct a search of your site?
A. For best results, use our Local Search. Start with the most specific information you have. For example, if you know the name of someone in the story, use that, especially if that person is not often in the paper. Also, try using general keywords, such as "Sea Pines" or "Sun City," relevant to your search but be prepared to wade through more returns. Do NOT enter dates as a search query except where specifically noted in the Advanced Search. You will not get the results you want.
Q. What web browser should I use to view islandpacket.com?
A. The site has been designed to accommodate all modern web browsers, including Internet Explorer (Mac IE users, click here), Netscape, Firefox and Safari. Readers using older browsers still will be able to view the content on islandpacket.com, although it may not look as clean as on newer browsers. Click on any of the browser links above to download current versions.
Q. How often is The Island Packet Online updated?
A. Our local content is updated every day, including holidays. Our 24-Hour News sections are updated every few minutes by McClatchy Interactive.
Q. I logged on to The Island Packet Online, and the stories were all from a few days (or weeks) ago. What's wrong?
A. You need to clear your browser's cache. The method for doing this varies depending on your browser version and your operating system. Check your browser's Help menu if you don't know how. After clearing your cache, reload The Island Packet Online to get the current content.
Q. Can I link my Web site to islandpacket.com?
A. We are glad to have you link to our pages. But links from islandpacket.com to other sites are not made freely. We link to outside sites only when it provides something not in our site that we judge strongly beneficial to our readers. Our advertisers pay for links from our pages, so we don't give them away easily. Please note, you may not reproduce content from islandpacket.com on another Web site or publication without permission from The Island Packet. Please refer to the copyright section of the User Agreement for more information.
Q. How do I advertise on islandpacket.com?
A. We offer a variety of online advertising opportunities, including banner advertisements, and products for specific markets, including car dealerships and apartments. Click here to download our Online Rate Card (151 KB Adobe Acrobat file). For online rate and product information, contact a sales representative at (843) 706-8100 or e-mail ads@islandpacket.com.
Q. How do I advertise in the printed Packet?
A. To advertise in the print edition of The Island Packet, call our Retail Advertising Department at (843) 706-8100 or e-mail ads@islandpacket.com. You also may download The Island Packet's Media Kit (1.4 MB Adobe Acrobat file), Production Specification Sheet (52 KB) or Print Rate Card (55 KB) in Adobe Acrobat format. You may download a free version of Adobe Acrobat by clicking this button:
Q. How do I place a classified ad on islandpacket.com?
A. To place a classified ad, call (843) 706-8100 to speak to a customer service representative. For a minimal charge, your print classified ad will be posted on islandpacket.com. Ask your representative for details.
Q. How can I purchase a subscription to The Island Packet?
A. Call our customer service department at (843) 706-8100. Mailed single copies of back issues are also available.
Q. I've got a news tip or a story idea for The Packet. Who should I contact?
A. Send an e-mail to newsroom@islandpacket.com or find the proper newsroom contact on our staff list.
Q. How do I notify The Packet of an area event?
A. You may e-mail our newsroom at newsroom@islandpacket.com. You also may fax your information to (843) 706-3070.
Q. How do I submit an announcement (birth, wedding, engagement, etc.) to The Island Packet?
A. Click here to find a list of online and printable forms to submit announcements. If you prefer to download hard copies, you may mail announcements, including photos, to Features, The Island Packet, P.O. Box 5727, Hilton Head Island, SC 29938 or drop them off at The Packet office at 10 Buck Island Road in Bluffton. There is no charge at this time to publish announcements in The Island Packet.
Q. My question still isn't answered. Now what?
A. Click here to find the phone numbers, e-mail addresses, mailing addresses and fax numbers of the appropriate Island Packet print and online staff members. To reach the staff of the Island Packet Online, send an e-mail to info@islandpacket.com.
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