When did it become acceptable to steal from your customers? I have been in several restaurants lately and have encountered this practice in a number of establishments:
When you pay with cash, they no longer bring you loose change. If my bill is $37.50 and I give them a $50 bill, they return $12, completely omitting my coins.
I have asked several servers where the rest of my change is, and they tell me it is "policy" to round up or round down. I have then asked if this "policy" is written on the menu or some place where I should have seen it. It never is.
The odd thing is that they always make me feel as if I am being cheap when actually they are taking my money. I even had one server tell me that they didn't have any quarters or other change, and their establishment sits across the street from a bank.
If they want to give their money away by rounding down, that is their choice. I don't expect it. But they do not have the right to decide what to do with my money. Is my money being appropriated to the house or the server? Should the change they keep be considered a tip? I have worked in food and beverage for 25 years, and I find this new practice appalling.