During each funeral service, he chooses one thing to remember.
It may be the eulogy or the limousine or the way a mother tucked her hair behind her ear. It may be a family member's resemblance to someone in his life.
Louis N. Brown II focuses on these details so that if the family returns to where their loved one is buried at Beaufort National Cemetery, he will then make that connection.
"I can visualize that service, keep in mind how the family reacted and be better prepared to talk to them," said Brown, the cemetery's representative. "Just their spirits and how they behave. Some families stick out more, but for the most part, I do remember little bits about each service."
Brown greets the families when they arrive to the cemetery. He answers any questions they have and works behind the scenes to ensure services go smoothly.
A Bluffton native, Brown retired from the U.S. Army in 2004 and has worked at the cemetery, where veterans and their families are buried, since 2010.
"This is a way for me to give back to my veterans," he said. "One of the things I like is the peacefulness of the cemetery. I look around and I can see the history."
When he looks out at the rows of white marble headstones, he sees those who helped pave the way for him to serve in the military.
"For me it was a sense of pride being able to serve my country," he said. "And my job now is a great honor. Recently we buried a Medal of Honor recipient here. It gave me a sense of pride, and it was a great honor for me to help that family bring closure to that chapter of that person's life."
During each service, Brown tries to hide his emotions. It's usually not difficult, as he detaches himself so he can focus on the details.
However, one service proved a challenge for him -- that of a stillborn infant.
"I can't imagine losing a child ... I knew how excited I was with the birth of my children. To me it was unthinkable to be expecting a new life and then not having it. That was also the first infant that I did a service for. It was something about that service, it's indescribable."
In dealing with families during such a sorrowful time, Brown keeps in mind that everyone deals with death differently.
"I have families that come in that are quite jovial about the whole situation. They accept it as a part of life. But I also have families who come in and are totally broken," he said. "I try to be that strong person and let them know we're going to take care of everything on this side and let them know they have one less thing to worry about."
Brown has a number of his own family members buried at Beaufort National Cemetery -- cousins, uncles and distant relatives -- and plans to be buried there with his wife. He is an ordained deacon at his church, Temple of Glory Community Church in Savannah, and his son, Louis N. Brown III, is preparing to join the Navy.
His greatest moment at his job came after a service when the wife of the deceased came back to say, "Mr. Brown, that day of the service, you made me feel like I was the only one who mattered."
"Because I paid attention to her," Brown said, "and I tried to make sure she was taken care of. I always try to remember that the family is the important part. They're the ones saying goodbye."
It's a connection that lasts. Brown doesn't remember the deceased by their gravestones. It's seeing the families again during their visits that jogs his memory.
There are some gravestones, however, that do stop Brown in his tracks.
The ones with his own name on them.
There are two Louis Browns buried at Beaufort National Cemetery. Neither is related to him. The coincidence -- while perhaps a little unsettling -- has also led to some laughs. Once, a letter was delivered to the cemetery by mistake. Brown looked up the company it was addressed to, which was right down the street. He called, saying, "Hi, I'm Louis Brown with Beaufort National Cemetery," and heard a lady say, "Only Louis Brown I know in that cemetery is dead. He better not be calling me."
"I thought that was just hilarious," Brown said.
Follow reporter Laura Oberle at twitter.com/IPBG_Laura.