Health care website didn't have to be disaster

info@islandpacket.comNovember 1, 2013 

I don't know whether the Affordable Care Act is a good law, but I suspect it cannot be worse than the high-cost, low-coverage system it replaces.

That said, the current fiasco with the health care website is inexcusable. I have two major complaints.

First, there had to be at minimum 100 people who were pretty sure there would be huge problems in the roll out. It is impossible to believe that the mechanics of the site were not extensively tested, particularly when the initial operation of the site is so critical to the public image of the ACA. I cut some slack with regard to problems related to the volume, but who would be dumb enough to do that on the cheap? In the end, pressure to keep the site on schedule overruled proper operation. It shouldn't have, as hope is never a good strategy.

Secondly, I am troubled by the fact that the operation of the site is not user-friendly although some of this may be response related. On projects of this type, normally mock programs are used extensively to make sure navigation routes and operation are user-friendly. As I understand it, many users have complained about user friendliness. All this is not an unavoidable problem of big government. It is merely an avoidable problem of bad management. What a shame.

William I. Griffith

Lady's Island

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