Rounding up food bill not up to restaurants

info@islandpacket.comJuly 30, 2013 

When did it become acceptable to steal from your customers? I have been in several restaurants lately and have encountered this practice in a number of establishments:

When you pay with cash, they no longer bring you loose change. If my bill is $37.50 and I give them a $50 bill, they return $12, completely omitting my coins.

I have asked several servers where the rest of my change is, and they tell me it is "policy" to round up or round down. I have then asked if this "policy" is written on the menu or some place where I should have seen it. It never is.

The odd thing is that they always make me feel as if I am being cheap when actually they are taking my money. I even had one server tell me that they didn't have any quarters or other change, and their establishment sits across the street from a bank.

If they want to give their money away by rounding down, that is their choice. I don't expect it. But they do not have the right to decide what to do with my money. Is my money being appropriated to the house or the server? Should the change they keep be considered a tip? I have worked in food and beverage for 25 years, and I find this new practice appalling.

Richard Cox

Bluffton

The Island Packet is pleased to provide this opportunity to share information, experiences and observations about what's in the news. Some of the comments may be reprinted elsewhere in the site or in the newspaper. We encourage lively, open debate on the issues of the day, and ask that you refrain from profanity, hate speech, personal comments and remarks that are off point. Thank you for taking the time to offer your thoughts.

Commenting FAQs | Terms of Service