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A software glitch in the Beaufort County Auditor's Office has been resolved and more than 10,300 September notices are in the mail, officials said Friday.
Problems during a computer software conversion sent 11,000 August renewal notices out to residents just last week, leaving them with less than 10 days to pay their bills and receive updated car tags.
In light of the software issues, the S.C. Department of Motor Vehicles granted those residents a 30-day waiver of late fees. Others who did not want to wait for their notices had to retrieve and pay them in person, then go to their local DMV office to get new decals on the same day.
Auditor Sharon Burris said she breathed a sigh of relief after sending the September renewals on their way -- though they are still about one week later than they would have gone out in normal circumstances.
"It's all thanks to, in particular, my staff," Burris said. "It couldn't have been done without them."
Beaufort County Council approved the $1.3 million software purchase from Michigan-based Manatron, Inc. in February 2007. The county auditor's, assessor's and treasurer's offices each received the new software in the past year to replace the nearly 30-year-old Legacy software system.
Problems plagued each office where the Manatron software was installed, however, leaving thousands of residents waiting for new car tags and renewal notices.
A team of technicians from Manatron and county employees have been working to resolve the issues, the bulk of which are now stabilized, officials have said.
